My issue is not listed in the FAQs. What do I do now?

If you need additional help, contact your local public library or contact the AVL Help Desk.

When contacting the AVL Help Desk, please provide the following information:

  • Your name, e-mail address, and a phone number.
  • A description of your issue and the steps you took to access a particular database. Please be sure to include any error messages.
  • The date and time the issue occurred.
  • Indicate which browser you are using (Internet Explorer, Firefox, Chrome, Safari, etc.)