Librarian FAQs

This page contains FAQs for librarians and library staff.
  1. Go to https://www.avl.lib.al.us and click on the Login image of login authenticated icon icon in the top right of the webpage.
  2. Click on Switch User and log in with your AVL administrator credentials.
  3. Fill out the AVL Account request form and click on the Review Submission button.
  4. Review the information that was entered in the form and (if it is correct) click the Submit button.
  5. Give the student temporary credentials to use until their AVL account has been activated.
  6. Once the student's account has been activated, the student will receive an e-mail with instructions on how to set their password. This should occur within one week of the account request submission.

Please note that passwords are case sensitive.

AVL accounts will expire 5 years from the issuance date.

Click here for detailed instructions on how to issue AVL accounts at public schools.

  1. Go to https://www.avl.lib.al.us and click on the Login Authenticated image of login authenticated icon icon in the top right of the webpage.
  2. Click on Switch User and log in with your AVL administrator credentials.
  3. Fill out the AVL Account request form and click on the Review Submission button.
  4. Review the information that was entered in the form and (if it is correct) click the Submit button.
  5. Give the user temporary credentials to use until their AVL account has been activated..
  6. Once the user's account has been activated, the user will receive an e-mail with instructions on how to set their password. This should occur within one week of the account request submission.

Please note that passwords are case sensitive.

AVL accounts will expire 5 years from the issuance date.

Click here for detailed instructions on how to issue AVL accounts at public libraries, colleges, and universities.

To see if your institution has already issued an AVL account to a patron, please follow these steps:

  1. Log into AVL with your institutions' AVL administrative credentials.
  2. Once you have logged in, click on the Click Here to View Users link in the top left of the page.
  3. This will take you to the User Accounts page for your institution.
  4. From here, you can enter the patron's e-mail address into the Search by E-Mail Address search box, and click the Apply button. If the patron has an AVL account their e-mail address will be listed in the search results.

If you are having problems accessing AVL resources, please try the following:

  • If your location is detected within Alabama, click here to clear any stored authentication data and then attempt to log in via IP authentication on the log in page. This will flush any previously-stored AVL authentication information that may be preventing you from accessing AVL resources.
     
  • If you are geographically located in Alabama and are unable to log in via IP authentication, click here to to attempt to log in via your device's physical locationOnce you have authenticated via your device's physical location, you will not need to attempt to authenticate via IP.
     
  • If your location is detected outside of Alabama, you will need to sign in with an AVL account. Click here or click the login icon (located in the top right of the webpage) to login. If you do not have an AVL account, you would usually request one from your local public library or school library if you are a student. Due to the COVID-19 outbreak libraries and schools in Alabama are closed and you may find it difficult to obtain an AVL account from your public library or school. If you need an AVL account, please call the AVL Help Desk at 1-800-338-8320 or 256-971-7487 and receive temporary log in credentials. These credentials will remain valid for at least two months.

If you continue to experience issues accessing AVL resources, please contact the AVL Help Desk.

For assistance with your AVL administrative credentials, please contact the AVL Help Desk via e-mail at avlhelpdesk@asc.edu or by phone at 256-971-7487 or 1-800-338-8320. You can also contact the AVL Help Desk via the Contact AVL Help Desk webform.

If the POC for your public library has changed, please use this form to submit your updated POC information to AVL. We will update our records, once we receive your submission.

If the POC for your public school library has changed, please use this form to submit your updated POC information to AVL. We will update our records, once we receive your submission.

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