FAQs

If you need to renew checked out library materials, you will need to contact or visit your local public library.

Census and genealogy records are not available through the Alabama Virtual Library. Your local public library may have access to these records. Also, the Alabama Public Library Service has access to Ancestery.com through their website. To learn more about accessing Ancestery.com through the Alabama Public Library Service, please click here.

The Alabama Virtual Library (AVL) provides quality library information (magazine articles, newspapers, encyclopedias, and other reference sources) licensed for Alabama citizens. Information collected for AVL account registration will only be used to authenticate AVL users and provide updates on AVL and its databases.

AVL databases are licensed for personal use by Alabama citizens, students/staff at Alabama public schools, and users of Alabama public libraries. Please keep your account credentials secure and private. Use of AVL by unauthorized users outside of Alabama will jeopardize use of the databases by all Alabama citizens.

An AVL user may not sell, distribute or commercially exploit a product nor make an AVL database available on a network or through remote access technology. Misuse of services provided by AVL may result in denial of service.

An Internet connection is required to access AVL. General knowledge of web browsers and simple search forms is recommended. Tutorials and help screens are available.

If you believe that your account has been compromised, please contact the AVL Help Desk as soon as possible. Please provide as much information as possible including the user name of the compromised account. If a review indicates that the account has been compromised, the account will be deactivated. You can obtain a new account at your local public library. If you are student/staff at a K-12 school, please visit your school library to obtain a new account. 

AVL is compatible with most web browsers (Internet Explorer, Firefox, Chrome, Safari, etc). If you use older browsers, you may experience formatting errors or broken pages. For security reasons you should always make sure that you are using the latest version of your favorite browser.

If you want to view your location information, please click here. If you are automatically Geo IP authenticated you will see the "Logged In" icon Image of logged in button .

Do you have firewall/security software installed?
You may find it necessary to adjust some settings in your firewall/security program. If the problem is with EBSCO, visit EBSCO's support page.
 

Are your Internet Explorer privacy settings set too high?
Your Internet Explorer privacy settings may be set too high. Go to the "Tools" menu and select "Internet Options". Click the "Privacy" tab and make sure your settings are "medium" or lower.

Have you tried using another browser?
There may be an issue with browser you are currently using. You may want to try using another web browser.

For further assistance, please contact the AVL Help Desk.

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