FAQs

AVL is compatible with most web browsers (Internet Explorer, Firefox, Chrome, Safari, etc). If you use older browsers, you may experience formatting errors or broken pages. For security reasons you should always make sure that you are using the latest version of your favorite browser.

The AVL website has a tool that will show you what your IP address is. To access the IP tool, please click here. If you are automatically Geo IP authenticated you will see the "Logged In" icon Image of logged in button .

Do you have firewall/security software installed?
You may find it necessary to adjust some settings in your firewall/security program. If the problem is with EBSCO, visit EBSCO's support page.
 

Are your Internet Explorer privacy settings set too high?
Your Internet Explorer privacy settings may be set too high. Go to the "Tools" menu and select "Internet Options". Click the "Privacy" tab and make sure your settings are "medium" or lower.

Have you tried using another browser?
There may be an issue with browser you are currently using. You may want to try using another web browser.

For further assistance, please contact the AVL Help Desk.

Most AVL databases have citation information in a toolbar at the article level. You may also consult the appropriate style manual. https://owl.purdue.edu/owl/research_and_citation/resources.html

    If you are an educator or librarian who needs AVL supplies or promotional materials, please use the AVL Promotional Materials Request Form.

    Promotional images are also available for download from the the AVL Advocacy page. Click here to access the AVL Advocacy page.

    If you need additional help, contact your local public library or contact the AVL Help Desk.

    If contacting the AVL Help Desk, please provide the following information:

    • Your name, e-mail address, and a phone number.
    • A description of your issue and the steps you took to access a particular database. Please be sure to include any error messages.
    • The date and time the issue occurred.
    • Indicate which browser you are using (Internet Explorer, Firefox, Chrome, Safari, etc.)

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