I can't log into my account. What could be wrong?

  1. Are you entering your password correctly?
    Verify your password. Did you transpose i/1/I or o/O/0? Original passwords do not contain numbers. Please note that passwords are case sensitive. 
     
  2. Have you cleared your browser cache?
    Your web browser may be caching your credentials. Try clearing your browser cache before logging into AVL. See the HELP feature for your browser for more information on resetting this option.
     
  3. Do you have cookies and JavaScript enabled?
    Confirm that cookies and JavaScript are enabled. See the HELP feature for your browser for more information on resetting these options.

For further assistance, please contact the AVL Help Desk.