Why can't I get multimedia resources to play on my computer?

If you are experiencing issues accessing the multimedia content for an AVL resource, please review the following information and share it with your technical support staff. 

Technical Requirements

Some resources require that the following software applications be installed in order to access their multimedia content. Please note that Britannica resources may require additional software applications to be installed. Visit Britannica's support page for more information on their technical requirements.

Windows Media Player

Adobe Reader