I live in Alabama and AVL will not Geo IP authenticate me. What could be causing this?

Are you using a cellular data network, personal hotspot, or satellite internet connection?
Cellular data networks, personal hotspots, and satellite internet connections may pull their IP addresses from outside of Alabama. If you live in Alabama (and you are using one of these connection types) your IP address may be coming from another state. If you are using a cellular data network, personal hotspot, or satellite internet connection, you will need to log in with an AVL account.
 

Are you using a VPN?
If you are using a VPN, your IP address may come from outside of Alabama. If a user wants to access AVL while using a VPN, they will need to log in with an AVL account. If the user does not have an AVL account, they will need to go to their local public library to obtain an account. If they are a public school student, they will need to go to their school library.
 

Do you live near the state line?
If you live near the state line, your internet connection (provided through your Internet Service Provider) may be coming from a neighboring state. If your internet connection is coming out of another state, you will need to log in with an AVL account.
 

If you do not have an AVL account, please visit your local public library or you are a K-12 student, please visit your school library to obtain an AVL account. 
 

If you are having problems accessing AVL resources, please try the following:

  1. If your location is detected within Alabama, click here to attempt login via IP authentication. If you continue to experience issues, this may be due to stored browser information. Click here to clear any stored authentication data and then attempt to login via IP authentication again. This will flush any previously-stored AVL authentication information that may be complicating your access.
     
  2. If your location is detected outside of Alabama, you will need to sign in with your AVL account information in order to use AVL resources. Click here or click the login icon (located in the top right of the webpage) to login. If you do not have an AVL account, you may request one from your local public library or public school library. 
     
  3. If your location is "Undetermined", it is possible your IP address has been kept private. This is possible if you are using a Virtual Private Network (VPN). You might try disconnecting from the VPN and retry access.

If you continue to experience issues accessing AVL resources, please contact the AVL Help Desk.