FAQs

The Alabama Virtual Library (AVL) provides quality library information (magazine articles, newspapers, encyclopedias, and other reference sources) licensed for Alabama citizens. Information collected for AVL account registration will only be used to authenticate AVL users and provide updates on AVL and its databases.

AVL databases are licensed for personal use by Alabama citizens, students/staff at Alabama public schools, and users of Alabama public libraries. Please keep your account credentials secure and private. Use of AVL by unauthorized users outside of Alabama will jeopardize use of the databases by all Alabama citizens.

An AVL user may not sell, distribute or commercially exploit a product nor make an AVL database available on a network or through remote access technology. Misuse of services provided by AVL may result in denial of service.

An Internet connection is required to access AVL. General knowledge of web browsers and simple search forms is recommended. Tutorials and help screens are available.

If you believe that your account has been compromised, please contact the AVL Help Desk as soon as possible. Please provide as much information as possible including the user name of the compromised account. If a review indicates that the account has been compromised, the account will be deactivated. You can obtain a new account at your local public library. If you are student/staff at a K-12 school, please visit your school library to obtain a new account. 

AVL is compatible with most web browsers (Internet Explorer, Firefox, Chrome, Safari, etc). If you use older browsers, you may experience formatting errors or broken pages. For security reasons you should always make sure that you are using the latest version of your favorite browser.

Do you have firewall/security software installed?
You may find it necessary to adjust some settings in your firewall/security program. If the problem is with EBSCO, visit EBSCO's support page.
 

Are your Internet Explorer privacy settings set too high?
Your Internet Explorer privacy settings may be set too high. Go to the "Tools" menu and select "Internet Options". Click the "Privacy" tab and make sure your settings are "medium" or lower.

Have you tried using another browser?
There may be an issue with browser you are currently using. You may want to try using another web browser.

For further assistance, please contact the AVL Help Desk.

Most AVL databases have citation information in a toolbar at the article level. You may also consult the appropriate style manual. https://owl.purdue.edu/owl/research_and_citation/resources.html

    If you need additional help, contact your local public library or contact the AVL Help Desk.

    When contacting the AVL Help Desk, please provide the following information:

    • Your name, e-mail address, and a phone number.
    • A description of your issue and the steps you took to access a particular database. Please be sure to include any error messages.
    • The date and time the issue occurred.
    • Indicate which browser you are using (Internet Explorer, Firefox, Chrome, Safari, etc.)

    AVL has a site search that can be used to search the AVL website for information about AVL. The site search will search AVL for Contact Information, Help with AVL, AVL Archives, information on the AVL Council, Database Descriptions, and Usage Statistics just to name a few.

    To access the AVL site search click on the green magnifying glass icon Image of the magnifying glass icon located in the top right corner of the AVL website. Once you have clicked on the magnifying glass icon the Search AVL window will open.

     

    Image of the AVL Search window

     

    The right side of the AVL Search window contains the Search for Information about AVL search box. 

     

    Image of the Search the AVL Website search box

     

    To utilize the search, enter your search criteria into the Search the AVL Website search box and click on the blue magnifying glass. You can also press the Enter key on your keyboard to start your search.

     

    Image of the Search the AVL Website search box

     

    Once your search has been initiated, you will be taken to the Search Results page. The Search Results page will have a list of links that matched your search criteria

     

    Image of Search the AVL search results page

     

    Clicking on these links will take you to the section of the AVL website that contains more information on your search criteria. For example if you searched for “Contact AVL”, your search results will display links for any part of the website that contains information on how you can contact the AVL Help Desk.

    If you click on the link for “Contact AVL Helpdesk”, you will be taken to the Contact AVL Helpdesk section of the website. From here, you can obtain information on the various methods that are available for you to contact the AVL Helpdesk.

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