Librarian FAQs

This page contains FAQs for librarians and library staff.

During the COVID-19 outbreak, teachers who are implementing online learning plans that require access to AVL resources can complete this access request form for teachers to request AVL login accounts for any of their students who may be unable to access AVL resources automatically from their home Internet provider

  1. Go to https://www.avl.lib.al.us and click on the Login image of login authenticated icon icon in the top right of the webpage.
  2. Click on Switch User and log in with your AVL administrator credentials.
  3. Fill out the AVL Account request form and click on the Review Submission button.
  4. Review the information that was entered in the form and (if it is correct) click the Submit button.
  5. Give the student temporary credentials to use until their AVL account has been activated.
  6. Once the student's account has been activated, the student will receive an e-mail with instructions on how to set their password. This should occur within one week of the account request submission.

Please note that passwords are case sensitive.

AVL accounts will expire 5 years from the issuance date.

Click here for detailed instructions on how to issue AVL accounts at public schools.

Due the COVID-19 outbreak libraries and schools in Alabama have closed and users may find it difficult to obtain an AVL account. If a user is unable to access AVL resources via geo-location or their device's physical location and needs an AVL account, they can call the AVL Help Desk at 1-800-338-8320 or 256-971-7487 and receive temporary login credentials. We do not send out temporary credentials via e-mail.

  1. Go to https://www.avl.lib.al.us and click on the Login Authenticated image of login authenticated icon icon in the top right of the webpage.
  2. Click on Switch User and log in with your AVL administrator credentials.
  3. Fill out the AVL Account request form and click on the Review Submission button.
  4. Review the information that was entered in the form and (if it is correct) click the Submit button.
  5. Give the user temporary credentials to use until their AVL account has been activated..
  6. Once the user's account has been activated, the user will receive an e-mail with instructions on how to set their password. This should occur within one week of the account request submission.

Please note that passwords are case sensitive.

AVL accounts will expire 5 years from the issuance date.

Click here for detailed instructions on how to issue AVL accounts at public libraries, colleges, and universities.

To see if your institution has already issued an AVL account to a patron, please follow these steps:

  1. Log into AVL with your institutions' AVL administrative credentials.
  2. Once you have logged in, click on the Click Here to View Users link in the top left of the page.
  3. This will take you to the User Accounts page for your institution.
  4. From here, you can enter the patron's e-mail address into the Search by E-Mail Address search box, and click the Apply button. If the patron has an AVL account their e-mail address will be listed in the search results.

If you are having problems accessing AVL resources, please try the following:

  • If your location is detected within Alabama, click here to clear any stored authentication data and then attempt to log in via IP authentication on the log in page. This will flush any previously-stored AVL authentication information that may be preventing you from accessing AVL resources.
     
  • If you are geographically located in Alabama and are unable to log in via IP authentication, click here to to attempt to log in via your device's physical locationOnce you have authenticated via your device's physical location, you will not need to attempt to authenticate via IP.
     
  • If your location is detected outside of Alabama, you will need to sign in with an AVL account. Click here or click the login icon (located in the top right of the webpage) to login. If you do not have an AVL account, you would usually request one from your local public library or school library if you are a student. Due to the COVID-19 outbreak libraries and schools in Alabama are closed and you may find it difficult to obtain an AVL account from your public library or school. If you need an AVL account, please call the AVL Help Desk at 1-800-338-8320 or 256-971-7487 and receive temporary log in credentials. These credentials will remain valid for at least two months.

If you continue to experience issues accessing AVL resources, please contact the AVL Help Desk.

For assistance with your AVL administrative credentials, please contact the AVL Help Desk via e-mail at avlhelpdesk@asc.edu or by phone at 256-971-7487 or 1-800-338-8320. You can also contact the AVL Help Desk via the Contact AVL Help Desk webform.

If the POC for your public library has changed, please use this form to submit your updated POC information to AVL. We will update our records, once we receive your submission.

If the POC for your public school library has changed, please use this form to submit your updated POC information to AVL. We will update our records, once we receive your submission.

If the POC for your college or university library has changed, please use this form to submit your updated POC information to AVL. We will update our records, once we receive your submission.

  1. Are you entering your password correctly?
    Verify your password. Did you transpose i/1/I or o/O/0? Original passwords do not contain numbers. Please note that passwords are case sensitive. 
     
  2. Have you cleared your browser cache?
    Your web browser may be caching your credentials. Try clearing your browser cache before logging into AVL. See the HELP feature for your browser for more information on resetting this option.
     
  3. Do you have cookies and JavaScript enabled?
    Confirm that cookies and JavaScript are enabled. See the HELP feature for your browser for more information on resetting these options.

For further assistance, please contact the AVL Help Desk.

With schools and libraries closed due to the COVID-19 outbreak, users may find it difficult to obtain an AVL account. If users are unable to obtain an AVL account and they need access to AVL resources, they can contact the AVL Help Desk by phone at 1-800-338-8320 or 256-971-7487 and receive temporary login credentials. These credentials will remain valid for at least two months.

Teachers who are implementing online learning plans that require access to AVL resources can complete this student access request form for teachers to request AVL login accounts for any of their students who may be unable to access AVL resources automatically from their home Internet provider.

Follow these easy steps to create a shortcut to AVL on your desktop.

Windows Users

  1. Open your browser and go to https://www.avl.lib.al.us.
  2. Select a blank spot on the webpage (an area that does not contain any text or images), right click, and select Create ShortcutNote: If you are using Chrome, right click and select Save As. If you are using Firefox, right click, and select Save Page As.
  3. Click Yes when asked if you create a shortcut on your desktop.
  4. You now have a shortcut for AVL on your desktop.

Android Users

  1. Open Chrome and go to https://www.avl.lib.al.us.
  2. Tap the menu button and then tap on Add to Home Screen
  3. You now have a shortcut for AVL on your home screen.

OS X Users

  1. Open Safari and go to https://www.avl.lib.al.us.
  2. Select the entire https://www.avl.lib.al.us URL that is in the web address bar. 
  3. Click and drag the URL onto your desktop and release the mouse button.
  4. You now have a shortcut for AVL on your desktop.

iOS Users

  1. Launch Safari and go to https://www.avl.lib.al.us
  2. Tap on the Share button on the browser's toolbar. Note: For iPad users the toolbar is located at the top of the screen. For iPhone users the toolbar is located at the bottom of the screen. 
  3. Tap on the Add to Home Screen button.
  4. iOS will prompt you to name the shortcut before you can add it to the home screen. Once you name your shortcut tap the Add button.
  5. You now have a shortcut for AVL on your home screen.

AVL has a site search that can be used to search the AVL website for information about AVL. The site search will search AVL for Contact Information, Help with AVL, AVL Archives, information on the AVL Council, Database Descriptions, and Usage Statistics just to name a few.

To access the AVL site search click on the green magnifying glass icon Image of the magnifying glass icon located in the top right corner of the AVL website. Once you have clicked on the magnifying glass icon the Search AVL window will open.

 

Image of the AVL Search window

 

The right side of the AVL Search window contains the Search for Information about AVL search box. 

 

Image of the Search the AVL Website search box

 

To utilize the search, enter your search criteria into the Search the AVL Website search box and click on the blue magnifying glass. You can also press the Enter key on your keyboard to start your search.

 

Image of the Search the AVL Website search box

 

Once your search has been initiated, you will be taken to the Search Results page. The Search Results page will have a list of links that matched your search criteria

 

Image of Search the AVL search results page

 

Clicking on these links will take you to the section of the AVL website that contains more information on your search criteria. For example if you searched for “Contact AVL”, your search results will display links for any part of the website that contains information on how you can contact the AVL Help Desk.

If you click on the link for “Contact AVL Helpdesk”, you will be taken to the Contact AVL Helpdesk section of the website. From here, you can obtain information on the various methods that are available for you to contact the AVL Helpdesk.

To access the AVL Discovery Search select one of the categories under Resources for Alabama... at the top of the webpage. 

 

Image of the AVL resources menu

 

Alternatively, you can also access the AVL Discovery Search by clicking on the  green magnifying glass icon Image of the AVL magnifying glass that is located the top right corner of the AVL website. Once you have clicked on the magnifying glass icon the Search AVL window will open.

 

Image of the Search AVL window

 

The left side of the Search AVL window has links for accessing AVL databases (resources) for the various grade levels. Clicking on these links will take you to the resources page for that grade level. From the resources page, you will be able to access the resources and the AVL Discovery Search for that grade level.

 

Image of the Search AVL Resources (Databases) window

 

To begin your AVL Discovery Search enter your search criteria into the Discovery Search box and click on the magnifying glass icon. You can also press the Enter key on your keyboard to start your search.

 

Image of the AVL Elementary Discovery Search box

 

Once you have initiated your search, you will be taken to the AVL Discovery Search results page. This page will display matches based on your search criteria. 

 

Image of AVL Elementary Discovery Search results

 

Not all of the resources that AVL subscribes to are included in the AVL Discovery Search. To access resources that are not included in the AVL Discovery Search click on Search Additional Resources and then click on the resource that you want to access. 

Image of the Search Additional Resources page for Elementary Resources

 

Some AVL resources have integrated search boxes in their informational pop up window. To access this feature, click on the information icon Image of the information icon in the resource tile and then enter your search terms into the integrated search box. 

Currently, these vendors provide access to e-books through AVL.

Britannica 473 Titles
EBSCO 1,491 Titles
Gale 156 Titles
Oxford University Press 156 Titles

If you are an educator or librarian who needs AVL supplies or promotional materials, please send your request to avlhelpdesk@asc.edu.

Promotional images are also available for download from the the AVL Advocacy page. Click here to access the AVL Advocacy page.