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Why Can't I Access AVL?

The AVL website enables most users to access the site without a username and password. For information about when AVL Cards are still necessary, go to http://www.avl.lib.al.us/about/geoip.php. If you need an AVL Card, please go to your public library or your public school library (if you are a student).

If you are authenticated by Geolocation and are still unable to access certain resources, here are some possible causes.

1. Do you have firewall/security software installed?

If you use Norton's security programs, it may be necessary to disable Privacy Control (Norton Personal Firewall). Also, some vendors use referral pages to authenticate AVL users. The vendor's server needs to recognize that you just left the AVL website. Some personal firewall/privacy software can strip this referral information; it is the network equivalent of blocking caller ID on your phone. It may be necessary to add the AVL database providers to a bypass list. Many firewall/privacy software vendors include excellent help files. Search for words such as "bypass list" or "exception list".

The specific domains to include are:

2. Does your browser have a lot of add-ons?

Add-ons and toolbars installed for your browser may cause a problem similar to the firewall. The easiest way to resolve this problem is to install a different browser. For example, if you currently use Internet Explorer, try downloading/installing Google Chrome or Firefox. Using a newly installed browser (with no add-ons or toolbars) will often allow you to access AVL.

3. Are you using AOL or CompuServe?

AOL/CS users may experience difficulty accessing AVL resources. This stems from the non-standard way that the integrated AOL/CS interface handles referral pages. AOL/CS users should minimize their special browsers and use Firefox or Internet Explorer to access AVL. At the browser's location prompt, type in www.avl.lib.al.us and proceed as normal.

4. Your Internet Explorer privacy settings may be set too high.

Go to the "Tools" menu and select "Internet Options". Click the "Privacy" tab and make sure your settings are "medium" or lower.

If you need additional information or assistance, please contact the AVL Help Desk (avlhelpdesk@asc.edu or 800-276-0370). We want to make sure you are able to access all of the resources AVL has to offer.

You are IP authenticated!
ZIP Code:

Your location is inside the state of
Alabama so you are automatically
logged in to use the AVL

What's this?

You are not IP authenticated. Please login
using your AVL Card username and password.

If you do not have an AVL Card, please request
one at your local public library or your local
public school library if you are a student.


What's this?
You are logged in with your
AVL username and password.

You are located on the campus of an
Alabama public school or library so
you are automatically logged in
to use the AVL.

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